Reference

How addav1 Handles Your Personal Information

Your account details, payment activity through bKash, Nagad, and Rocket, and browsing behaviour on addav1 are handled with care. Access to this platform and its data practices depends on your local law and eligible regions.

Account Data ProtectedbKash, Nagad, Rocket Payments CoveredCookie Controls AvailableData Request Support
addav1 How addav1 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Account Security

Your account is protected with password hashing and OTP verification on login. We do not store your bKash, Nagad, or Rocket PIN — those stay with your wallet provider.

Cookie Controls

We use session and analytics cookies to keep your account active and understand how the lobby is used. You can adjust non-essential cookie preferences from the cookie settings panel.

Data Retention

Active account data is kept for as long as your account remains open. After closure, we retain only what applicable law requires and delete the rest on a rolling schedule.

Data Requests

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or request deletion where no legal retention obligation applies. Contact support to start the process.

PRIVACY CONTACT

Reach Us About Your Data

Team online

Email Support

Send your data request or privacy question to our support address. We aim to respond within a few business days and will confirm receipt of your request.

Live Chat

Open the chat window from your account dashboard to speak with our support team directly about any privacy concern or data access question.

Account Settings

Some data preferences — including communication opt-outs and cookie settings — can be managed directly from your account settings page without contacting support.

Common Questions About Your Privacy

We collect your registration details, contact information, and the payment method data needed to process bKash, Nagad, or Rocket transactions. Device and session data is also logged when you access the platform.

We share data only with payment processors (bKash, Nagad, Rocket) and service providers necessary to operate the platform. We do not sell your personal data to advertisers or unrelated third parties.

We keep your data while your account is active. After you close your account, we retain only what applicable law requires and remove the rest on a scheduled basis.

Yes. Contact our support team via live chat or email to submit a data access request. We will verify your identity and provide the relevant data within a reasonable timeframe.

Submit a deletion request through support chat or email. We will remove data that has no legal retention requirement. Some records tied to transactions may need to be kept under applicable law.

We use essential cookies to keep your session active and optional analytics cookies to improve the lobby experience. Non-essential cookies can be adjusted from the cookie settings panel in your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.