Reference

What You Agree to When You Use addav1

Using addav1 — whether to deposit via bKash, browse the lobby, or place a bet — means you accept the terms set out here. Availability depends on your local law and eligible regions, so read this before you open an account.

Account EligibilityJurisdiction RulesPayment ConditionsAccount ConductPolicy Updates
addav1 What You Agree to When You Use addav1
LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

Live Chat Open the chat widget from any page on addav1. For legal or account queries, select the account support option and describe your issue clearly so the right team picks it up.
Email Support Send your query to our support address for written records. Include your registered account details and the specific clause or transaction you are asking about.
Account Help Centre The help centre covers common legal questions — eligibility, account closure, payment disputes, and data requests. Check there first before raising a direct support ticket.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Data We Hold

We store the account details you provide at registration — name, contact, and payment method identifiers like your bKash or Nagad number — only for as long as your account is active or as required by applicable rules.

Cookie Use

Cookies on addav1 track session state and basic analytics. You can manage cookie preferences through your browser settings; blocking functional cookies may affect how the lobby and cashier load on your device.

Account Security

Your account is protected by password and OTP verification on login. We do not store your full mobile wallet PIN. If you suspect unauthorised access, contact support immediately and change your password.

Requesting Changes

To update, correct, or request deletion of your personal data, contact support via live chat or email with your account ID. We aim to process data requests within a reasonable period under applicable rules.

Common Legal and Account Questions

These are the questions we hear most often about eligibility, data, and account conditions. If yours is not here, reach out through live chat or email.

Access depends on your local law and eligible region. It is your responsibility to confirm that online betting is permitted where you are before opening an account or making a deposit.

We record the transaction reference and your wallet identifier to process and verify the deposit. Full wallet credentials are never stored on our servers; the transfer happens through your own mobile app.

Contact support via live chat or email with your registered account ID and a clear data-access request. We will respond with the information we hold within a reasonable timeframe under applicable rules.

We may suspend or close accounts that breach our terms, including access from restricted regions. Where possible we will notify you; any balance held will be reviewed under our account-closure procedure.

Updated terms are posted on this page with a revised date. Continuing to use the platform after a change is posted means you accept the updated conditions. Check this page periodically if you want to stay current.

Raise a dispute through live chat or email, quoting your transaction reference and the payment method used — bKash, Nagad, or Rocket. Our team will review the record and respond with next steps.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.